Client questions
Frequently Asked Questions
Keystone Commercial Solutions helps service-based businesses create more structure around opportunity sourcing, procurement readiness, bid support, and account continuity. Below are common questions about how Keystone works, what is included, and what clients can expect.
How Keystone works
Clear answers before you start.
What does Keystone Commercial Solutions actually do?
Keystone helps service-based businesses identify, organize, pursue, and manage contract opportunities. Our support may include procurement portal setup, opportunity sourcing, bid readiness, proposal coordination, documentation tracking, and post-award account continuity.
Is Keystone just a lead generation company?
No. Keystone may help surface qualified opportunities, but our work goes beyond sending leads. We help organize the procurement process around those opportunities so clients can make better pursuit decisions and maintain visibility from opportunity discovery through award and renewal.
Why can't we just sign up for bid alerts ourselves?
You can. However, many companies still miss opportunities because alerts are scattered across portals, inboxes, keywords, commodity codes, and states. Keystone helps organize, filter, and track those alerts so qualified opportunities are easier to review and act on.
Does Keystone guarantee that we will win contracts?
No. Keystone does not guarantee contract awards, purchase orders, renewals, revenue, or buyer selection. We provide structure, visibility, documentation support, and procurement coordination to help qualified service providers compete more consistently.
Can Keystone submit bids for my company?
For selected engagements, Keystone may support bid preparation and submission when properly authorized. The client remains responsible for final pricing, approvals, certifications, representations, licensing, and service performance.
Who is the actual vendor of record?
In most cases, the client remains the vendor of record because the client is the company performing the service. Keystone supports the procurement and account process around the client's operations.
Do I need to already be registered in procurement portals?
No. Keystone can help with portal setup, portal audits, profile review, commodity code alignment, and notification setup as part of onboarding.
Why is there a setup fee?
The setup fee covers the front-end work needed to understand your company, service area, target buyers, portal status, service categories, document readiness, and procurement visibility needs before ongoing monitoring or support begins.
What if my company is already registered in portals?
Then Keystone can perform a portal audit instead of starting from scratch. We review existing profiles, notification settings, commodity codes, service categories, and access points to determine whether your setup supports your growth goals.
What happens if no good opportunities come out in a month?
Procurement activity depends on buyer release schedules and market timing. Keystone's role is to monitor, organize, and report activity consistently. Some months may produce more relevant opportunities than others, but the goal is to maintain visibility so opportunities are not missed when they appear.
Do you decide which bids we should pursue?
Keystone can provide recommendations, fit notes, risk flags, and bid/no-bid support. Final pursuit decisions remain with the client.
Do you create our pricing?
No. Keystone may help organize pricing requirements or review how pricing needs to be submitted, but the client is responsible for final service pricing, margins, costs, and financial decisions.
Do you write proposals?
Yes, proposal and capture support may be included in Tier 2 or Tier 3 engagements. Tier 1 focuses on opportunity sourcing, monitoring, and visibility.
What is the difference between Tier 1, Tier 2, and Tier 3?
Tier 1 focuses on opportunity sourcing and procurement visibility. Tier 2 adds bid preparation, proposal coordination, compliance tracking, and submission support. Tier 3 adds post-award account continuity, PO tracking, renewal visibility, and long-term account support.
What is the Complimentary Procurement Readiness Audit?
The Complimentary Procurement Readiness Audit is a focused review of your service category, coverage area, document readiness, procurement setup, and current pursuit process. It helps determine whether ongoing Keystone support is a practical fit.
Do you charge success fees?
Success fees are not automatic. They may apply only when permitted, appropriate, and clearly stated in the engagement terms. Some opportunities, especially government-related opportunities, may require additional review before any success-based fee is used.
Does Keystone replace our sales team?
No. Keystone supports the procurement and account continuity process around your team. We help create structure so your team can focus on selling, pricing, relationship management, and service delivery.
What does Keystone need from us to get started?
Keystone typically needs your service categories, coverage area, target buyer types, website, licenses, insurance documents, W-9, references, portal access information, and any existing procurement documents or active opportunities.
Still have questions?
Schedule an intro call so Keystone can review your service area, procurement goals, and current opportunity process.